Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. 100 nslookup protonvpn. 18-04-2022 18:13 - edited 18-04-2022 18:14. To confirm Web Safe is working try going to. I’ve seen previous posts suggesting going to the 1. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Hi . Try both Mac and Windows. Hi my child safe is on but no sites are getting blocked. 1 Kudo. Networking and WiFi. net, according to broadband news site ISPreview. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. uk. 1 — the Internet’s. com). --. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. So you can kick back and enjoy yourself, knowing somebody’s got your. Unlike some posts here, I want Child Safe to work. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. New to Virgin Media Store Rent now. Options. 0 Kudos. It is turned on but not blocking any websites. Click here to view more details on content filters from Virgin Media’s Web Safe. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Virgin Media Mail operates several email domains, including @virginmedia. 1. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Child safe not working. I’m not using private browsing (although previously it would block it on - 5429452. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. 1. Still not working. Virgin Media; My Virgin Media; Shop; Help;. All its engineers are on our doorstep here in Essex. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Cheers, Reece -. Post Reply Preview Exit Preview. Learn how you can change Web Safe settings to turn Child Safe off. Networking and WiFi. 3. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. I’m pretty sure I had it turned on in my old house and it was fine. Hey @DavidCalla,. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 4. I keep getting the message seen in the attached picture. Mobile Your Account. 3. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. My Virgin Media App. e. All devices would need to be re-connected to the WiFi. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. A VPN could also be used to bypass the Child Safe adult content filters. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Stream from Virgin Media. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Hi, my child safe is not working and indeed my AS isn't Virgin. No bank or credit card details are required for the trial. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. 8. For Android: Settings >> Connections >> More connection settings >> Private DNS. It’s important you choose a passcode that’s different to the one you use to unlock your device. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you changed the computer's network settings to use any Public DNS does that re-gain access. on 26-08-2022 16:41. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. I’m losing the will to live. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. I added it to the 'allowed websites' list, and it's working fine. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. We would like to show you a description here but the site won’t allow us. I have an issue with my additional Virgin web email account. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. . Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Please help me resolve this. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Vishing calls received for both Virgin Media and O2 in Security matters yesterday; Child safe not working in Security matters Tuesday; Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child Safe not working in Security matters 2 weeks ago; Your filter is blocking legitimate sites in Security matters 2 weeks ago10 REPLIES. Cables all ok. Log in to your Virgin Media account using your email address and password. Account - Mobile. 1 for Families |. Not able to access websafe_setting page (able to go to update_profile page). - 5380668. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Hi 用心棒. I have effectively worked around this in a similar way. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. What to do if Virgin Media Web Safe isn't working. Manage Your Account. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Networking and WiFi. 4. Tested it out today via a simple Google search. Apologies you are having issues with saving changes to your account. See where this Helpful Answer was posted. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. Manage Your Account. This is a known issue and our teams are working on a fix. Child safe is on under account settings -> online security. Switched On Families. Post Reply Preview Exit Preview. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. If your Virgin Mobile is connected to your home broadband, you can browse protected. in Security matters 12-10-2023No there is not; technically not possible. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. There’s a network fault in your area. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. I'm a Very Insightful Person, I'm here to share knowledge. 1. co. co. 1. Login in the the Virgin Media online account and try the to enable websafe. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. com -u username:password. google (disable when using mobile data) 0 Kudos. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. on 26-08-2022 16:41. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. 1 for Families |. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. I am trying to turn on the web safe settings but it's not working. 4. We would like to show you a description here but the site won’t allow us. Virgin Media: Web Safe. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. QuickStart, set up and connections. Good luck. Click: My Apps. Web Safe turned off but still blocking websites. Phone. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. e. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). Account - Mobile. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I used to enable it for many years. . When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. QuickStart, set up and connections. 222. Register or sign. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Yes, you are right, technically Virgin Media could apply any "other" traffic management. Please,. See for more details. I just got a URL from the IT team for the VPN. This includes restricting children from accessing inappropriate or adult content. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. please help. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. 1/help for sp. Child safe is so simple to bypass I'm not sure it is worth worrying about. a month ago. So I’ve gone in. I called customer services who want to send a third engineer on Friday. There’s a network fault in your area. Networking and WiFi. 1. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. Forum; Apps. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. 1. Web Safe is an optional setting that does DNS based filtering. The white l. 4. Please enter your email. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Any advice on how to proceed. SpeedQuickStart, set up and connections. com, @ntlworld. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Once logged in you will see 2 filters; Virus Safe and Child Safe. After that, it’s just £3 per month (or £30 a year). Sorry that your web safe is not working on a particular site. Hey @DavidCalla,. 05-04-2023 16:59 - edited 05-04-2023 16:59. Virgin Media takes online safety seriously. . SpeedWeb safe provides ultimate protection when using the internet. . Forum; Apps. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Account - Mobile. Networking and WiFi. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Email not working. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Hi Travis, Since last Monday, the child/web safe has stopped again. BTW is there a reason why you are access the old site page for Web Safe?. Do not post the resulting output. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. 0 Kudos Reply. Browse Virgin Media Virgin Media Community. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. - 5388473. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1/help for specific device where Web Safe is not working. Manage Your Account. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. . It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. 1. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Web Safe requires the use of Virgin Media DNS to work. Forum; Apps. 1. I have reset the hub, checked the connections and followed the help promts. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Staying safe online with Virgin Media Web Safe. For best. Was told that an engineer would come out, look at the sockets and do the switchover. When the number of reports exceeds the baseline, represented by the red line,. Hi there @MrsG101 . Options. on 09-07-2023 22:56. QuickStart, set up and connections. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. My Virgin Media App. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Mobile. 100 and 194. com 9. Learn whether it’s issues in your area or faults with your services. in Security matters 12-10-2023 No there is not; technically not possible. VM will not dispatch any technicians while an area fault exists. My Virgin Media App. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Login in the the Virgin Media online account and try the to enable websafe. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. I can not get websafe/child safe to work on any device. I checked the DNS entries for NordVPN. Introducing 1. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. no resolution and i even phoned up yesterday. ct Mark as Helpful Answer. The info to report to VM was given above. Stream from Virgin Media. 9. Lee_R. Why are so many people having the same problem for so long? It's just shoddy. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. 6. Manage Your Account. That is very good since the country is not a member of any signal intelligence alliances. It'll help to protect any device that's connected. For customers using VPN or Handset encryption services, the above protections will not work. 1. Child safe is switched on but has stopped blocking adult sites (it used to). . Phone. 0 Kudos Reply. My Virgin Media. I am sorry to hear you have been unable to make any changes to web safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. By default Web Safe blocks access to VPN sites. on 18-10-2022 19:33. org (returns an SSL error), and ProtonVPN. Andrew_M2. Account - Cable. co. Security matters. for all devices. We would like to show you a description here but the site won’t allow us. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. We hope to fix this by 8 September at 15:00. 9. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. yesterday | Posted in Security. timn48. on 30-05-2023 10:07. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. ”. For Child Safe to work the device must be use Virgin Media's DNS. Make your broadband work for you Find out more. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. 220. Virgin Mobile. ) Below are workarounds for when Child Safe & Virus does not or cannot be turned off. I've just signed up with Virgin Media and singing in to my account has been nothing but a. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. on 03-09-2022 19:15. I am able sign in to tv go app and webpage. 168. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Do NOT visit the link included in the mails or response Email 1 VIR. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. Child safe not working. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Options. 9. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. It's been on since the start. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. same issue for me as well, seems to be a wider issue than they think it is. r. Great to hear that this is now working, be sure to keep us updated with how you get on. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. None of which worked. . . Options. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. VPNs we tested to unblock various forbidden resources. Networking and WiFi. Connect to the router with a LAN cable. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Entertain me; Broadband Deals. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Click: Settings. I do not pay the extra £3 a month for the internet security. Networking and WiFi. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Post a question. Web safe not working when enabled. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. not very safe!! nobile Posts: 574 Forumite. Now it is broken broken. Unless virgin is specifically blocking the IPs of your. Tried every browser, device, incognito mode etc. Once logged in, select ‘My apps’ tab’. Manage Your Account.